UPS Earns Top Customer Experience Ratings for Parcel Delivery Service
We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers. UPS delivers the best...
View ArticleFedEx Delivers Best Parcel Delivery Experience
This post examines the four parcel delivery services included in the 2012 Temkin Experience Ratings. FedEx comes out number one in parcel delivery services, slightly outpacing UPS and the US Postal...
View ArticleReport: Net Promoter Score Benchmark Study, 2012
We just published a Temkin Group report, Net Promoter Score Benchmark Study, 2012. It provides NPS data on 175 U.S. companies across 19 industries. Here’s the executive summary: USAA took the top two...
View ArticleCompanies Don’t Earn The Loyalty Their CX Deserves
Our report The ROI of Customer Experience shows that customer experience is highly correlated to loyalty. The research analyzed the relationship between Temkin Loyalty Ratings and Temkin Experience...
View ArticleReport: What Happens After a Good or Bad Experience, 2014
We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2014. The report, which includes 19 data charts, examines which companies and industries provide the most bad...
View ArticleUPS Leads Parcel Delivery Industry in 2014 Temkin Experience Ratings
We recently released the 2014 Temkin Experience Ratings that ranks the customer experience of 268 companies across 19 industries based on a survey of 10,000 U.S. consumers. For the first time, UPS is...
View ArticleUPS Leads Parcel Delivery Services in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here are some highlights...
View ArticleUPS Earns Top Customer Experience Ratings for Parcel Delivery Services
We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Of the 4 parcel delivery...
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